FAQs
1. What types of products do you sell?
We specialize in handcrafted lighting, including desk lamps, floor lamps, and stained glass lamps designed to add warmth and character to any space.
2. Do you offer free shipping?
Yes, we offer free standard shipping across the UK. Orders are processed within 1–2 business days and typically arrive within 2–4 business days.
3. Can I track my order?
Absolutely. Once your order ships, you’ll receive an email with a tracking link to follow your delivery in real time.
4. What is your return policy?
We offer a 30-day hassle-free return policy with free return shipping and no restocking fees. Final sale items are not eligible for return.
5. How do I start a return or exchange?
Email us at oveerlamp@gmail.com with your order number and reason for return. We’ll provide a prepaid return label and instructions.
6. Do your lamps come with a warranty?
Yes. All Oveerlamp products include a 12-month warranty covering manufacturing defects and faulty components under normal use.
10. How do I contact customer service?
You can reach us Monday to Friday, 9:00 AM – 6:00 PM (GMT):
Email: oveerlamp@gmail.com
Phone: +44 7418 304631
Address: 34A Kensington Church St, London W8 4HA, UK
